Business hours are the time periods (to the nearest hour) that a business is operational, for example Monday – Friday 9am to 5pm. Highlight uses business hours when displaying traffic trend graphics, for filtering report results, and when generating alerts. Default values are 06:00 to 18:00 Monday through Friday with Saturday and Sunday excluded. However, you may see different settings if the business hours on a parent folder have been changed.
Business hours refers to the local timezone for the location.
Business hours can be set on either a folder or a location. Select the folder or location from the Network Explorer panel. On the Admin page, click Browse, and click Edit this Folder or Edit this Location.
The dialog will open, and you will then need to select the Business Hours tab.
Override and Revert
If the word Override is showing (as above) and the numeric fields are greyed out, this means the current settings are inherited from a folder further up the tree structure.
To alter these inherited values for this folder and any subfolder, click Override. Then use the drop-downs to change each time in one hour increments. To exclude a day set From 00:00 and To 00:00.
If the word Revert is showing (as above) and the numeric fields are editable, this means the current settings are locally defined in this folder or location.
To revert to the parent folder settings, click Revert and Note: one save stores details for this and all other tabs.
If the Business hours are changed, historical data is not altered to reflect this and will instead continue to show the business hours which were in place at the time the data was collected. For example, the business hours for the folder KFV Services were 06:00 - 18:00. On 1 February, the business hours for this folder were changed to 08:00 to 17:00. A report run for January will still show summarised data for the original hours of 06:00 - 18:00.
Permission needed: Manage folders/locations
For reporting, use the filter to run a report on business hours only (as shown) instead of the default 24 hours a day, 7 days a week.
For alerting, set During to business hours as shown.
An alert with the alert period set to during Business hours would not generate an email, neither at the start nor end of the issue nor at the start of business hours. Alerts are not cached. To correct this for future issues the alert period needs to be set to All hours.