Troubleshooting location colour change
This page explores reasons for location colours.
In this example, the two bearers in the location are down and red. The performance tests are no longer receiving data and stuck in an artificially green state. In this scenario, Highlight will ignore the state of the subwatches and show the whole site as red and down. The bearers are "major" watches which can override the state of "minor" watches if all are red in a location. A list of major and minor watches is shown in the table below.
The same logic applies to locations in the Grid.
|ADSL (including Broadband)||Switches|
|Dedicated access bearers||Performance tests|
Contact us for any queries with this functionality.
If a location and strip chart are amber or red with a stability issue, but information is still being accumulated once on the Details page, it is possible the watch is unreachable from one of the Highlight Pollers. Contact us to check if this is the case.